Zappos Insights – Day 1

Zappos_Shoes

Wow. What an amazing day. My head is literally spinning. Anyone who has followed this blog knows I’ve been a big fan of Zappos for a long time but today I got to experience it in person, through the Zappos Insights program.

Zappos Insights is a live event where people can come and learn about how Zappos built their culture and company and values. I learned so much and am really looking forward to Day #2.

Here is a tweetstream of consciousness of the top takeaways from Day #1. For more, search the hashtag #zapposlive.

@jessicalawrence 23:40:38 Tuesday, Oct 13th 09: Who’s at #zapposlive ? The founder of this company: http://bit.ly/wiAkU The author of this book: http://bit.ly/9UrDe And more!

@ZapposInsights 09:58:52 Wednesday, Oct 14th 09: Great Start! Teams are presenting their super heroes and powers. Team Foresight, can see 1 minute into future. #zapposlive

@ZapposInsights 10:01:42 Wednesday, Oct 14th 09: team Mucho Oreja’s power is to be able to hear what all the customers are saying about them. #zapposlive

@clayhebert 10:24:54 Wednesday, Oct 14th 09: Learning Zappos culture (and dancing) at @ZapposInsights #zapposlive (@ Zappos HQ in Henderson) http://bit.ly/4jabMF

@ZapposInsights 12:27:55 Wednesday, Oct 14th 09: http://bit.ly/QsUqt #zapposlive – Showing off their mullets!!

@ZapposInsights 12:30:42 Wednesday, Oct 14th 09: “You can talk about culture all day long, but to really feel the vibe, was really cool” – Paraphrase. #zapposlive

@eldridge2m 12:35:42 Wednesday, Oct 14th 09: Zappos tours Mon-Thurs Jan-Feb did 200 tours,haven’t toured this incredible company, you’re missing a major Vegas attraction ;-) #zapposlive

@eldridge2m 12:38:28 Wednesday, Oct 14th 09: People get emotional seeing on the zappos tour an actual company with real culture is a reality here #zapposlive

@eldridge2m 12:44:37 Wednesday, Oct 14th 09: Tony learned through lesson at Linkexchange that culture is #1 priority so you still enjoy going work when biz grows #zapposlive

@jlajoie 12:45:51 Wednesday, Oct 14th 09: Tony giving us the story at #ZapposLive http://yfrog.com/2tnkpj

@eldridge2m 12:48:05 Wednesday, Oct 14th 09: Great book via Tony Tribal Leadership Free download http://www.zappos.com/tribal.zhtml #zapposlive

@ZapposInsights 12:50:21 Wednesday, Oct 14th 09: What’s the larger vision and greater purpose in your work beyond money and profits? – @zappos speaking at #zapposlive

@eldridge2m 12:53:54 Wednesday, Oct 14th 09: Zappos Tony against bonus plans, it creates wrong results – HR studies rank money as #4or5 is easy but not best way to reward #zapposlive

@ZapposInsights 13:07:24 Wednesday, Oct 14th 09: @zappos explains that field of ‘Happiness’ says that people are very bad at predicting what will make them happy. #zapposlive

@eldridge2m 13:16:19 Wednesday, Oct 14th 09: Zappos goal: employees want to be working there ten years from now, helps them grow both personally & professionally #zapposlive

@ZapposInsights 13:16:19 Wednesday, Oct 14th 09: Zappos will offer a class for employees on the Science of Happiness. @zappos talking about Maslow’s Hierarchy. #zapposlive

@ZapposInsights 13:18:55 Wednesday, Oct 14th 09: 3 types of happiness: Pleasure (Rock Star), Engagement (Flow) and Being part of something Bigger (Meaning/Higher Purpose). #zapposlive

@ZapposInsights 13:20:05 Wednesday, Oct 14th 09: Rockstar is very short-lived happiness. Flow is second longest, Meaning/Purpose is longest lasting type of happiness. #zapposlive

@Zappos_DRob 13:24:11 Wednesday, Oct 14th 09: What % of your time do you spend learning about the science of happiness? What will make you happy? Study. Learn. Grow. Be Happy. #zapposlive

@ZapposInsights 13:34:56 Wednesday, Oct 14th 09: @zappos If you hire people who’s values are aligned with the company’s values, there is no need to change people’s values. #zapposlive

@heif 13:40:08 Wednesday, Oct 14th 09: @zappos tony says amzn acquisition will be like having a new board of directors (& a board that understands retail) #zapposlive

@eldridge2m 13:57:09 Wednesday, Oct 14th 09: Zappos Core Values established 2005 http://bit.ly/D0bzd #zapposlive

@ZapposInsights 14:04:26 Wednesday, Oct 14th 09: Core values become a blueprint for employees to use when making day-to-day decisions. #zapposlive

@clayhebert 14:24:30 Wednesday, Oct 14th 09: @Zappos_Service Having a blast! I didn’t know I could hula hoop at all. I guess I can (a little). Thanks! #zapposlive

@clayhebert 14:27:22 Wednesday, Oct 14th 09: Just listening to Tony Hsieh ( @zappos ) explain HOW to develop core values. Should be an essential exercise for any company. #zapposlive

@clayhebert 14:31:16 Wednesday, Oct 14th 09: “Don’t chase the paper. Chase the dream.” P-Diddy to B.I.G. in Notorious (as told by Tony Hsieh @zappos) #zapposlive

@clayhebert 14:33:26 Wednesday, Oct 14th 09: “Don’t worry about MOTIVATION of employees v~fear or money. Focus more on INSPIRATION, then motivation will take care of itself” #zapposlive

@clayhebert 14:36:51 Wednesday, Oct 14th 09: A happiness framework from Tony Hsieh @zappos 1) Perceived Control 2) Perceived Progress 3) Connectedness 4) Vision/Meaning #zapposlive

@clayhebert 14:38:07 Wednesday, Oct 14th 09: “Are you committed to your core values? Really committed? Are you willing to hire & fire people based on them?” @zappos #zapposlive

@Scott_Allison 14:54:23 Wednesday, Oct 14th 09: RT @eldridge2m: Great book via Tony Tribal Leadership Free download http://www.zappos.com/tribal.zhtml #zapposlive

@jessicalawrence 15:01:49 Wednesday, Oct 14th 09: #zapposlive Great morning. Love Tony’s interest in happiness research. New book on “to read” list: Happiness Hypothesis

@ZapposInsights 15:12:57 Wednesday, Oct 14th 09: Make sure your values are action-able. How do you set values that can become verbs? no cookie-cutters here. #zapposlive

@jessicalawrence 15:13:33 Wednesday, Oct 14th 09: Zappos cares about your pee: http://twitpic.com/lj8ci #zapposlive

@ZapposInsights 15:15:24 Wednesday, Oct 14th 09: Values. What do values look like? Generosity: Sharing, selfless, kind, giving of time.. How do we make that actionable? #zapposlive

@clayhebert 15:53:23 Wednesday, Oct 14th 09: No scripts. No call times. Taking the phones with Holly at the @zappos call center! #zapposlive

@eldridge2m 17:03:02 Wednesday, Oct 14th 09: Great WOW service sitting listening in with Josh on Zappos CLT, he ROCKS! Best customer service in the World!! @zappos_service #zapposlive

@ZapposInsights 17:15:30 Wednesday, Oct 14th 09: @zappos_drob really likes matching handbags to shoes, apparently…. ‘it has to fit my wallet, my cell phone and my gun….’ #zapposlive

@eldridge2m 17:36:34 Wednesday, Oct 14th 09: Dr. Vik’s daily blog http://blogs.zappos.com/blogs/coach – employee’s look forward to the daily coach keeping them grounded #zapposlive

@eldridge2m 17:17:49 Wednesday, Oct 14th 09: Zappos reps rarely ever have to go to manager because it wouldn’t be good customer service, reps are empowered! #zapposlive

@knacion 00:38:07 Thursday, Oct 15th 09: First it begins inside your heart. Something moves. Then opens. Then frees itself. A rhythm breaking its silence. This is good. #zapposlive

@magazines_jay 09:00:44 Thursday, Oct 15th 09: Great dinner last night at the home of Tony Hsieh of Zappos. Not only great with customer care, but also great with hospitality! #zapposlive

More coming tomorrow!

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