(Seth Godin’s new book, “Linchpin – Are you Indispensible?” just hit the New York Times bestseller list. It’s an amazing, life-changing book and my review is coming soon. If you don’t know the term Linchpin yet, you will. Until then, read this. Now, on to Vinny)
You don’t have to be an artist or a musician or a creative to be a Linchpin.
Sometimes all it takes is a waffle.
My client Altec Lansing is based in Milford, Pennsylvania and when I’m there, I stay at the Hampton Inn & Suites in Matamoras.
There is a self serve breakfast buffet just like at every Hampton Inn & Suites. Except this one isn’t like every one. And Vinny makes it so much more than self-serve.
I’ve only met Vinny three times but it only took once to realize what kind of guy he is. He waits on you hand and foot, transforming the experience from a self-serve breakfast buffet into a four-star restaurant.
Every time, Vinny enthusiastically lets me know what the hot dish of the day is. Sometimes it’s pancakes, sometimes it’s a eggs on a bagel sandwich. Vinny sells it and somehow, I’m always convinced it’s a good choice to start my day.
Vinny makes small talk if you’re interested but it’s never probing or bothersome.
Vinny insists on making your waffle for you, even though the machine is self-serve.
Vinny bustles around, making sure every item at the buffet is stocked completely at all times.
Vinny always wishes everyone a wonderful day but it’s his actions that ensure they start the day delighted.
Vinny doesn’t do his art only on good days. He does it every day.
It’s pretty clear Vinny doesn’t do this job for the money. He does it to give a gift and because he enjoys making people feel special.
To be a Linchpin, location doesn’t matter. Neither does title or how big your office is.
If Vinny can be a Linchpin working at a Hampton Inn & Suites breakfast buffet in Matamoras, what’s stopping you?