From the category archives:

customer service

Vinny the Linchpin won’t let you make a waffle

by ClayHebert on January 30, 2010

Your new competition

by ClayHebert on January 24, 2010

You need a David

by ClayHebert on October 19, 2009

Customer Engagement at the DPHA

by ClayHebert on October 18, 2009

Zappos Insights – Day 2

by ClayHebert on October 15, 2009

Zappos Insights – Day 1

by ClayHebert on October 14, 2009

Book Drips – I Love You More Than My Dog by Jeanne Bliss

by ClayHebert on October 12, 2009

How easy do you make it?

by ClayHebert on October 11, 2009

What you don’t need

by ClayHebert on July 19, 2009

Stacy’s scraps

by ClayHebert on July 17, 2009

Get better at better (airlines)

by ClayHebert on July 14, 2009

You don’t control your brand

by ClayHebert on July 12, 2009

You can’t hurry love

by ClayHebert on June 23, 2009

What’s your weakness?

by ClayHebert on June 12, 2009

United irony

by ClayHebert on June 10, 2009

What would people love?

by ClayHebert on June 9, 2009

A sip of Rome

by ClayHebert on June 8, 2009

Are you smarter than a 5th grader?

by ClayHebert on June 2, 2009

Listen and learn

by ClayHebert on May 26, 2009

Richard Pryor and the Verizon queue

by ClayHebert on May 12, 2009

Baked in magic

by ClayHebert on May 8, 2009

Green Tea Ice Cream – to go

by ClayHebert on April 21, 2009

Ketchup and Best Buy

by ClayHebert on April 15, 2009

Carpe defect

by ClayHebert on April 8, 2009

What if you only had one customer?

by ClayHebert on March 25, 2009

The Leech Lake Knife Company

by ClayHebert on March 15, 2009

Want to be on the list?

by ClayHebert on March 13, 2009

Everyone is an entrepreneur

by ClayHebert on March 11, 2009

The culture of Zappos

by ClayHebert on March 5, 2009

How do your customers want to hear from you today?

by ClayHebert on March 1, 2009